Guest Experience Guide (Front Desk)
Part Time • Rancho Santa Margarita
Benefits:
- 401(k)
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Paid time off
- Training & development
- Wellness resources
- Opportunity for advancement
Part-Time & Full-Time Opportunities Available
About the Role
As an Experience Guide at The NOW Massage RSM, you are the first and last impression of our boutique. You set the tone for each guest’s journey — creating a warm welcome, delivering thoughtful service, and ensuring a seamless flow throughout the day.
You are at the heart of the boutique experience, helping guests discover memberships and enhancements while supporting a tranquil, healing environment for both guests and team members.
What You’ll Do
- Provide exceptional, personalized service to every guest and team member
- Create a warm, welcoming check-in and a smooth, memorable check-out experience
- Educate guests on our massage services, memberships, enhancements, and retail offerings
- Confidently and authentically drive sales of memberships, gift cards, and retail products
- Schedule, modify, and manage appointments with accuracy and efficiency
- Support daily boutique operations, including opening and closing procedures
- Proactively address guest questions or concerns with professionalism and empathy
- Maintain front-of-house cleanliness and uphold our elevated aesthetic standards
- Collaborate with leadership to implement best practices and continuous improvements
- Contribute to a positive, wellness-focused, team-first culture
What You Bring
- Prior experience in guest service or sales (preferred)
- A calm, positive presence and genuine passion for wellness and self-care
- Strong communication skills with the ability to educate and connect authentically
- Attention to detail and the ability to multitask in a fast-paced environment
- A proactive mindset and natural problem-solving skills
- A collaborative spirit and commitment to supporting your team
Who We Are
The NOW Massage was created as a sanctuary to help guests disconnect from the outside world and reconnect within. We believe self-care is a necessity — not a luxury.
With boutique locations across the U.S., The NOW offers high-quality, customizable massage services in elevated, globally inspired spaces. Our thoughtfully curated interiors and retail offerings create a consistent, meaningful experience that supports both our guests and our team.
Our Purpose
Self-care is essential. At The NOW RSM, we provide a space to relax your body, reset your soul, and reconnect with yourself. When you show up for yourself, you can better show up for others — and it all starts NOW.
Our Values
Live in the NOW
Be present. Take time to recharge and reconnect within.
Be present. Take time to recharge and reconnect within.
Kindness is Magic
Lead with warmth and positive energy — from welcoming guests to supporting your community.
Lead with warmth and positive energy — from welcoming guests to supporting your community.
Care for Those Who Care for Others
Create an environment where team members feel valued, supported, and recognized.
Create an environment where team members feel valued, supported, and recognized.
Authenticity Always
Practice open, transparent communication with both guests and team members.
Practice open, transparent communication with both guests and team members.
Compensation: $18.00 - $20.00 per hour
The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products and signature design to cities all over the United States. For more information, please visit thenowmassage.com.
This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.
Apply here.
Aesthetically-inspiring work environment
Team member discounts
Growth potential
All supplies are provided
$100/year Wellness Reward
Continuing Education Reimbursement
$100 towards License Renewal