Client Service Associate
Full Time • Rancho Santa Margarita
Benefits:
- Career growth opportunities
- 401(k)
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Paid time off
- Training & development
- Wellness resources
- Opportunity for advancement
Schedule / Expected Work Hours:
- Part Time and Full Time hours available
About the Role
As an Experience Guide at The NOW Massage, you are the first point of connection in our boutique — welcoming guests, creating meaningful experiences, and ensuring the seamless flow of daily operations. You’ll be at the heart of delivering elevated service, helping guests explore enhancements and memberships, and supporting the team in creating a tranquil, healing environment.
As an Experience Guide at The NOW Massage, you are the first point of connection in our boutique — welcoming guests, creating meaningful experiences, and ensuring the seamless flow of daily operations. You’ll be at the heart of delivering elevated service, helping guests explore enhancements and memberships, and supporting the team in creating a tranquil, healing environment.
What You’ll Do
- Deliver exceptional, personalized service to guests and fellow team members
- Warmly greet guests and guide them through their journey from check-in to check-out
- Educate guests on our massage services, memberships, enhancements, and retail offerings
- Drive sales of memberships, gift cards, and retail with enthusiasm and authenticity
- Schedule, edit, and cancel appointments with accuracy and efficiency
- Assist with opening and closing the boutique following standard operating procedures
- Proactively resolve guest concerns with professionalism and empathy
- Maintain the front-of-house area to meet our aesthetic and cleanliness standards
- Collaborate with leadership to support best practices and continual innovation
- Foster a positive, team-oriented environment that supports wellness and growth
What You Bring
- Prior experience in sales or guest service is preferred
- A calm, positive presence and a passion for self-care and wellness
- Strong communication skills, including active listening and product knowledge sharing
- High attention to detail and the ability to multitask in a dynamic environment
- Natural problem-solving abilities and a proactive mindset
- A collaborative spirit and commitment to a team-first culture
Who We Are
The NOW Massage was created as a sanctuary to help guests disconnect from the outside world and reconnect within. Our mission is rooted in the belief that self-care is a necessity, not a luxury. With a growing number of boutique locations across the U.S., The NOW offers customizable massage services that are high-quality, accessible, and design-driven.
The NOW Massage was created as a sanctuary to help guests disconnect from the outside world and reconnect within. Our mission is rooted in the belief that self-care is a necessity, not a luxury. With a growing number of boutique locations across the U.S., The NOW offers customizable massage services that are high-quality, accessible, and design-driven.
Our elevated, globally inspired interiors and curated product line have been widely recognized by the media and wellness community. We're committed to delivering a consistent, meaningful experience that supports both our guests and our team members.
Our Purpose
Self-care is essential. At The NOW, we offer a space to relax your body, reset your soul, and reconnect with yourself. We believe in showing up for yourself so you can better support others — and it all starts NOW.
Self-care is essential. At The NOW, we offer a space to relax your body, reset your soul, and reconnect with yourself. We believe in showing up for yourself so you can better support others — and it all starts NOW.
Company Values
Brand Truths
LIVE IN THE NOW
Be Present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC
Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.
CARE FOR THOSE WHO CARE FOR OTHERS
Foster an environment where team members feel valued, recognized, and rewarded.
AUTHENTICITY ALWAYS
Open and transparent communication with our inner circle and guests.
Compensation: $18.00 - $20.00 per hour
The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products and signature design to cities all over the United States. For more information, please visit thenowmassage.com.
This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.
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Aesthetically-inspiring work environment
Team member discounts
Growth potential
All supplies are provided
$100/year Wellness Reward
Continuing Education Reimbursement
$100 towards License Renewal