Benefits:

An environment where diversity is celebrated
A positive, empathetic, and supportive team and company
Team member discounts
Aesthetically inspiring work environment
Career growth opportunities
Training & development
Vision insurance

Schedule / Expected Work Hours

Must be available to work flexible hours, including evenings, weekends, and holidays.
Requested Work Hours/Days here

Job Summary

The Lead Experience Guide plays a vital role in delivering an elevated guest experience while supporting boutique operations and team development. This leadership role goes beyond front desk duties to include team training, community engagement, and driving key performance indicators. As a Lead Experience Guide, you’ll warmly greet guests, educate them about services and enhancements, manage bookings, support boutique operations, and help uphold the high standards and ethos of The NOW brand.

Responsibilities

Deliver exceptional service to both guests and team members, setting the standard for hospitality and professionalism.
Warmly greet and check in guests, ensuring a seamless and welcoming experience.
Lead by example in promoting enhancements, memberships, and gift card sales by confidently educating guests about our offerings.
Oversee and ensure accuracy in booking, editing, and canceling appointments, supporting team adherence to best practices.
Open and close the boutique in alignment with standard operating procedures, ensuring readiness and security.
Proactively resolve guest concerns, stepping in as a point of escalation when needed.
Ensure guest areas are consistently maintained to brand standards of cleanliness and ambiance.
Foster a positive team environment and contribute to a collaborative, engaged, and performance-driven culture.
Lead the training and onboarding of new team members, ensuring they are set up for success and aligned with brand expectations.
Research and coordinate participation in local community events to increase brand visibility and support business development.
Partner with the leadership team to uphold operational excellence, drive innovation, and implement process improvements.

Qualifications

Proven experience in sales and customer service; leadership or supervisory experience strongly preferred.
Prior success in membership or subscription-based sales is required.
Experience in training, mentoring, or onboarding new employees.
Strong organizational and time management skills; capable of managing multiple priorities in a fast-paced environment.
Demonstrates a passion for delivering exceptional guest experiences, with excellent communication and interpersonal skills.
Skilled in active listening, empathy, and serving as a subject matter expert on all offerings and protocols at The NOW.
Outgoing, approachable, and able to motivate and inspire team members.
Problem-solving and decision-making abilities with a proactive approach to conflict resolution.
Experience with community outreach or event coordination is a plus.
A collaborative team player who leads with integrity, professionalism, and a growth mindset.

Company Overview

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. Our goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. Recognized for our elevated aesthetic—drawing inspiration from exotic global destinations—The NOW provides a thoughtfully curated experience that resonates coast to coast. With continued growth and expansion on the horizon, we are excited to share our unique vision of self-care nationwide.
Learn more at thenowmassage.com.

Company Mission

Self-Care is Essential.
The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We’re the place you go to turn down the noise and listen to what your body needs. Our mission is simple: show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.

We offer convenient, affordable, and high-quality massage experiences. Our customizable enhancements make personalizing services simple, while our interiors offer a calming, elevated environment.

Our Values

LIVE IN THE NOW
Be present. Take time to recharge and reconnect within.

KINDNESS IS MAGIC
Positive energy always. Create a circle of warmth and compassion—from welcoming guests to giving back to your community.

CARE FOR THOSE WHO CARE FOR OTHERS
Foster an environment where team members feel valued, recognized, and rewarded.

AUTHENTICITY ALWAYS
Open and transparent communication with our inner circle and guests.

Compensation: $18.00 per hour

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products and signature design to cities all over the United States. For more information, please visit thenowmassage.com.

^{This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.}

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