Benefits:

401(k) matching
Bonus based on performance
Competitive salary
Employee discounts
Health insurance
Training & development

The NOW, a massage boutique, was founded on the principle that self-care is a necessity not a luxury. Designed to serve as an oasis from today’s fast paced digital society, their goal is to offer high-quality, affordable massage services in an inspired setting. After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike. With boutiques currently open from coast to coast and several locations on the horizon.

We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations around the world. The NOW is looking forward to bringing their thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States.

ABOUT THE ROLE

The Multi-Unit Manager is responsible for the leadership and mentoring of the Experience Guide, Massage Therapist, and leadership teams while overseeing seamless operations of the business, top-level guest experience, and ensuring profitable business practices. The focus of this job is making connections with people, motivating and inspiring them to achieve results. We look for individuals who embody leadership, motivation, organization, and a sense of urgency while remaining guest and member centric.

Poise and an engaging, empathetic communication style based on natural warmth and enthusiasm is the key to achieving the goals of this job. Driving toward success requires not only strong initiative and self-direction but also the ability to influence and manage others effectively.

The Multi-Unit Manager serves as an ambassador of The NOW's vision, ensuring that every member and guest experience reflects our Brand Truths. – LIVE IN THE NOW, KINDNESS IS MAGIC, CARE FOR THOSE WHO CARE FOR OTHERS, AUTHENTICITY ALWAYS

RESPONSIBILITIES

The Multi-Unit Manager is responsible for key tasks related to leadership, management, and operations, ensuring to include specifics about managing people, KPIs, and the P&L. Excelling in "selling;" ideas, policies, products, and services within the boutique team and to our members and guests. The fast-paced, results-oriented environment demands quick adaptability and the skill to motivate others to adjust to business challenges and achieve organizational goals.

● Recruitment, hiring, and continuous development of the team, both front desk and Massage Therapist

● Performance management (document and delivery) and maintaining positive relationships within the team

● Resolve guest issues and employee relations in a manner reflective of The NOW Brand Truths

● Mentor and coach team members to excel in their roles and achieve their goals

● Efficiently managing payroll and scheduling demands in a timely manner

● Build and maintain team schedules to maximize productivity and efficiency

● Financial acumen is essential for adhering to and monitoring budgets and driving sales

● Perform accounting duties, such as recording daily cash flow, managing payroll, and executing inventory

● Upholds our high standards of cleanliness, safety, and compliance (including massage therapy laws)

● Plan and overseeing promotions and collaborations with local businesses to enhance our brand presence

● Next-level guest experience, addressing online reviews, and community engagement

QUALIFICATIONS

● 5+ years of management experience

● 2+ years of industry or likeminded business experience (operating a fast-paced, high-volume business)

● Membership program and/or wellness industry experience preferred

● Proven track record in sales and building a recurring guest base with a sense of community

● Business acumen: ability to quickly understand and address business information (e.g., profit and loss statements, budgets and sales forecasts, labor forecasting, etc.)

● Excellent communication, listening, and computer skills

● Ability to work flexible hours including nights, weekends, holidays

● Must be a team leader and enjoy mentoring people

WHY THE NOW

● Competitive compensation + generous bonus potential

● Health benefits

● 401K plan with matching contributions

● Paid time-off

● Monthly cell phone stipend

● Complimentary monthly massage

● Career growth opportunities

● Aesthetically inspiring work environment

● Team member discounts

● A positive, empathetic, and supportive team and company

● An environment where diversity is celebrated

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

ABOUT THE NOW

The NOW is a massage boutique designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs by offering a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy.

We focus on delivering a spa-like experience but eliminate the exclusivity and cost of a traditional day spa. This means our Massage Therapists can focus on offering high quality, healing services without having to manage other job-related duties. We say, “show up for yourself so you can better support others!”.

The NOW, where all the elements are aligned with nature to form the ultimate zen space, is the ideal environment for healers and empaths. Our culture is one of positivity, respect, and teamwork that supports your growth and career in a relaxing, nurturing environment.

Brand Truths

LIVE IN THE NOW

Be Present. Take time to recharge and reconnect within.

KINDNESS IS MAGIC

Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.

CARE FOR THOSE WHO

CARE FOR OTHERS

Foster an environment where team members feel valued, recognized, and rewarded.

AUTHENTICITY ALWAYS

Open and transparent communication with our inner circle and guests.

Compensation: $85,000.00 - $95,000.00 per year

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products and signature design to cities all over the United States. For more information, please visit thenowmassage.com.

^{This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.}

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