Benefits:

A positive, empathetic, and supportive team and company
Team member discounts
Aesthetically inspiring work environment
Career growth opportunities
Competitive compensation + generous commissions
Bonus based on performance
Flexible schedule

The NOW is Hiring a Supervisor Front Desk Associate

The NOW Massage is seeking a highly skilled and motivated Supervisor of the Front Desk associate's team. As a Supervisor, you will play a key role in managing and training the Front Desk/Experience Guide team, ensuring seamless operations, sales excellence, and exceptional customer service. You must be comfortable selling in a retail sales environment.

Schedule / Expected Work Hours:

Ability to work flexible hours, including evenings, weekends, holidays
The NOW Massage is open 7 days a week from 9:00am to 8:00pm

Benefits:

Starting salary $17 per hour, plus sales commission and bonus
Aggressive sales commission structure. If you are uncomfortable with retail sales, this is not the job for you.
Discounted massages and products
Fun and team-oriented environment
Best-in-class training
Work in a busy boutique setting
Unique high-energy atmosphere

Requirements:

Accurately book massage appointments and check guests in and out
Actively sell services, enhancements, memberships, and retail products.
Provide detailed descriptions of services, enhancements, retail products, appointment cancellation/change policies, and membership benefits.
Properly open and close the boutique each day according to Standard Operating Procedures.
Develop the ability to work without constant direct supervision.
Assist in training new Experience Guides and provide shift coverage during absences.
Provide ongoing coaching and feedback to team members to help them develop their skills, achieve targets, and grow within their roles.
Communicate product updates and service protocols to the team.
Complete monthly inventory reports.
Ensure the facility's cleanliness and presentation.
Support General Manager with guest concerns.

Qualifications

Sales and service-related experience
Ability to be efficient and detail-oriented in a fast-paced environment.
Key-holder and or lead/supervisory experience preferred
Must have enthusiasm and possess excellent guest service skills.
Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
Possesses problem-solving and troubleshooting skills.

Company Overview

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visitthenowmassage.com

Company Purpose/Mission

Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple.
Relax your body. Reset your soul. Start NOW.

Company Values

Brand Truths

LIVE IN THE NOW
Be Present. Take time to recharge and reconnect within.

KINDNESS IS MAGIC

Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.

CARE FOR THOSE WHO CARE FOR OTHERS

Foster an environment where team members feel valued, recognized, and rewarded.

AUTHENTICITY ALWAYS

Open and transparent communication with our inner circle and guests.

Compensation: $17.00 per hour

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products and signature design to cities all over the United States. For more information, please visit thenowmassage.com.

^{This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.}

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