Future Opening: Front Desk Associate
Full Time • Ashburn
Benefits:
- Team member discounts
- Career growth opportunities
- Competitive compensation + generous commissions
- Bonus based on performance
- Flexible schedule
- Competitive salary
- Free uniforms
The NOW Massage is hiring a skilled front desk associate
Are you someone who thrives in a high-energy, fun, and fast paced environment? Do you have excellent communication skills and a passion for engaging with customers? Are you comfortable selling in a retail atmosphere? If so, we have the perfect opportunity for you! Join our growing team as a Front Desk Associate at The NOW Massage Boutique and bring our brand to life every day
Schedule / Expected Work Hours:
Are you someone who thrives in a high-energy, fun, and fast paced environment? Do you have excellent communication skills and a passion for engaging with customers? Are you comfortable selling in a retail atmosphere? If so, we have the perfect opportunity for you! Join our growing team as a Front Desk Associate at The NOW Massage Boutique and bring our brand to life every day
Schedule / Expected Work Hours:
- Ability to work flexible hours, including evenings, weekends, holidays
- We're open 7 days a week from 9:00am to 8:00pm
Job Summary
The Experience Guide is responsible for the seamless flow of the guest experience. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, selling memberships and massage enhancements, and handling payment for services performed.
Benefits:
- Starting salary: $15.00/hour + sales commission & bonus
- Aggressive sales commission structure for membership, retail & enhancement sales
- Discount massages for employees
- Discounts on retail products
- Unique high-energy esthetic
- Fun team-oriented environment
- Best-in-class training
Responsibilities
- Provide top-level service for guests and team members.
- Accurately book massage appointments, edit and cancel services as well as and check guests in and out
- Actively drive enhancement, membership, and gift card sales by educating guests about our services, memberships, and retail offerings. If you are uncomfortable in a retail sales environment this job is not for you.
- Open/close the boutique each day according to standard operating procedures.
- Resolve guest issues.
- Maintain a clean, safe, fully stocked, and well-organized work and guest area
- Perform light cleaning as needed.
Qualifications
- Retail sales and service-related experience preferred.
- Ability to be efficient and detail-oriented in a fast-paced environment.
- Must have enthusiasm and possess excellent guest service skills.
- Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
- Possesses problem-solving and troubleshooting skills.
- High school degree or equivalent.
Company Overview
The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world.
Company Purpose/Mission
Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.
Company Values
Brand Truths
LIVE IN THE NOW
Be Present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC
Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.
CARE FOR THOSE WHO CARE FOR OTHERS
Foster an environment where team members feel valued, recognized, and rewarded.
AUTHENTICITY ALWAYS
Open and transparent communication with our inner circle and guests.
Compensation: $15.00 - $19.00 per hour
The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products and signature design to cities all over the United States. For more information, please visit thenowmassage.com.
This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.
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Aesthetically-inspiring work environment
Team member discounts
Growth potential
All supplies are provided
$100/year Wellness Reward
Continuing Education Reimbursement
$100 towards License Renewal